Embedded Files
Qualifying Questions
[If VZ]: Great! You actually get a discount on your cell phones + internet since you’re already a VZ customer. By the way, who do you guys have for your cell phones?
Qualifying Questions [Cellphones]
Who is your cellphone provider, is it T-Mobile or AT&T? How many lines do you have on your account?
Are all the devices paid off? (Bill pull here if possible) How much are you paying? What’s your monthly bill at?
At this point, bundle their monthly bills for internet, cable, & cell phones together to figure out their total monthly cost for their services
Listen, I completely understand,5Gisn’tforeveryone, but we
have some really great deals andpromotionsonour cell phones!
Qualifying Questions
For yourself, who is your cell phone provider, is it AT&T or T- Mobile?
How many lines do you have on your account?
Do you have an iPhone or a Samsung?
Are all your devices paid off? (Bill pull here if possible) How much are you paying / what’s your monthly bill at?
Pointers:
Emphasize the new devices
Mention the savings
Use the 5G Coverage map to show the customer the premium service they’ll be
getting in their area
After showing the package:
All we need to get you started is a valid email address to verify that you are who you say you are and see what you qualify for.
Closing Circle
A system used to loop the customer back into the sale by answering questions the customers might have before they ask
Activation
Activation is super simple! We process everything here at the door & port over your numbers. Your devices will arrive in about 1-3 days, all you have to do is just activate your number online, power cycle the phone and then you’re good to go!”
Cancellation
“Now for your current provider, you don’t need to cancel anything just yet. Since we’re porting over your number they do get notified you’re switching providers so you don’t need to call to cancel. I always recommend giving them a shout when you activate your new device to wrap up any outstanding bill you may have”
Price: Now the price you have is good for 36 months, after that it’s up to you on what phone you want to upgrade to
REHASH
Compare what they have with their existing plans to what they’ll be getting with VZ
Recap the package and pricing for the customers
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